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What you wish your shop sent you, instead of “on my way 👍”.

How does it work?
Trillium Device Repair

Hi Amit! great news.

iPhone 14 — screen replacement (OEM-grade)

Current status

Ready for pickup

Your job is complete!

When you pick up — how did we do?

Trillium Device Repair· Booked via FixyFlow

Progress

Step 5 of 5 · 100% complete

Dropped off

Apr 30 · 8:00 AM

Diagnosed

Apr 30 · 8:48 AM

In repair

Apr 30 · 11:00 AM

Tested

Apr 30 · 12:30 PM

Ready for pickupNow

Apr 30 · 1:00 PM

Photos you sent

Tap to view. Send more anytime — Trillium Device Repair sees them right away.

Sent · 2/10

Photos from your job

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Amount due: $195.00

TR

Trillium Device Repair

Questions? Get in touch

Update History

Ready for pickup

Apr 30, 1:00 PM

Pickup any time before 7pm. Cash or card at counter.

Tested

Apr 30, 12:30 PM

Touch + Face ID + True Tone all verified.

In repair

Apr 30, 11:00 AM

Screen swapped. Reassembling.

Diagnosed

Apr 30, 8:48 AM

Screen + digitiser replacement only. No frame damage.

Dropped off

Apr 30, 8:00 AM

iPhone 14 — cracked screen, Face ID still working.

Trillium Device Repair gets it as a text — they’ll reply on the same channel.

Updated just now

Send this message to your repair shop

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Text it now

Tip: paste it into your usual text thread with them — no app for them to download.

Used by independent service pros across Ontario · Early-access pricing locked in

Know someone whose phone or laptop is being fixed?

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Wait — are YOU the shop?

Set this up for your customers in 2 minutes.

5 jobs/month free, forever. $15/mo when you grow past that. No app for them, no login for you.

Start free — no card required

Or — want us to demo this straight to your shop?

Drop your email and we’ll send them a personalised pitch with this exact tracker.

No spam. We use your email only to follow up about this request.

Quick questions

Does my shop need an app?

No. They text you the link, you tap it. No app to download, no login, ever — for either of you.

Is this free for me?

Yes. It’s your shop’s tool, not yours. They use it to keep you updated; you just open the links they send.

Can I actually get this from my own shop?

Yes — copy the pre-written message above and forward it to them. Most pros set it up in 2 minutes; the free tier covers their first 5 jobs/month.

For shop owners

“My shop has a live tracking page.
Why doesn’t yours?”

Give your customers the same experience you’re seeing right now. No app, no login — just a link.

Try FixyFlow free

Powered by FixyFlow

Why repair shops layer FixyFlow under their POS

Phone and computer repair has a pain no other trade matches: the is-it-ready-yet call. A solo storefront can field ten to thirty of them a day, and every single one stops a screen swap or a board repair mid-task. The customer is standing in the world without their phone, so the anxiety is real, but answering it in person is the most expensive way possible to say not yet.

Most shops already run a POS like RepairShopr or RepairDesk for tickets and inventory, and the loudest complaint about those systems is the messaging side: clunky templates, texts customers cannot reply to, status that never quite reaches the person waiting. FixyFlow is not trying to replace the POS. It sits underneath it as the customer-facing layer: a live tracking link the customer refreshes instead of calling, automatic texts at each stage, and photos of the device and the replacement part. The counter stays quiet, the bench stays focused, and the POS keeps doing what it is good at.

What the demo above is showing

In the demo above, Trillium Device Repair moves an iPhone screen job through five stages:

  1. 1

    Dropped off: the customer texted in photos of the cracked screen through the tracking page before even reaching the counter.

  2. 2

    Diagnosed: screen and digitiser replacement confirmed, no frame damage, so the customer knows the scope and that Face ID survives.

  3. 3

    In repair: the swap happens while the customer watches the stage rail instead of calling.

  4. 4

    Tested: touch, Face ID, and True Tone verified, and the verification is visible to the customer.

  5. 5

    Ready for pickup: an automatic text says it is done, with pickup hours and a payment link so the counter exchange takes seconds.

Phone / Computer Repair questions

Does this replace RepairShopr or RepairDesk?

No, and it is not trying to. Keep your POS for tickets, inventory, and invoicing. FixyFlow runs alongside it as the customer-facing status layer: the tracking link and the automatic texts that your POS's messaging module never quite delivered.

Can customers send photos of the damage before drop-off?

Yes. You can request photos and the customer uploads them straight from the tracking page in their browser, no app. You see the cracked screen before the device hits the bench.

Will it actually stop the is-it-ready calls?

Each stage change sends the customer a text automatically, and the link shows live status any time they check. When the answer is always one tap away, the calls dry up.

What does it cost next to a POS subscription?

The Free plan covers 5 jobs a month with 20 texts, no credit card. The Solo plan is $15 a month for 20 jobs, which is a fraction of a typical POS bill.

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