Stop 'is my phone ready?' calls
forever
FixyFlow gives every customer a live tracking page for their phone repair — updated with one tap. Screen replacements, battery swaps, water damage — they track it all without calling you.
Free forever. No credit card. Your first customer gets a tracking link in under 2 minutes.
5+
"is my phone ready?" calls per day
9 hrs
wasted per month on status calls
0
calls after using FixyFlow
How it works
How phone repair businesses set up automatic updates
Log the repair
Screen replacement, battery swap, water damage — enter the customer and issue in 30 seconds. They get a tracking link instantly.
Tap to update
One tap moves the repair forward through your stages. Customer gets an SMS automatically — no typing needed.
Customer checks their link
Instead of calling you mid-repair, customers check their tracking page anytime. No app needed — just a link in their texts.
Features
Everything your phone repair business needs
Google Review Asks
When the phone is picked up, automatically ask for a Google review. Turn every happy customer into a 5-star review without remembering to ask.
Two-Way Messaging
Customers reply right from their tracking page. "Can you check the speakers too?" You see it in your dashboard instantly — no phone tag.
Smart Reminders
Forgot to update a customer? FixyFlow highlights stale jobs and emails you daily. Customers who pass their ETA get an automatic courtesy message.
Custom Repair Stages
Set up stages that match your workflow: Received, Diagnosing, Ordering Parts, Repairing, Testing, Ready for Pickup. Customers see exactly where their phone is.
Automatic status updates vs. manual phone calls
Without FixyFlow
- 5+ "is my screen done?" calls per day
- Customers showing up early expecting their phone
- Sticky notes to track which phones are whose
- Texting updates from your personal number
- No Google reviews unless you remember to ask
- Frustrated customers leaving bad reviews
With FixyFlow
- Zero status calls — customers check their link
- Customers know exactly when to pick up
- Every repair tracked with a full timeline
- Professional SMS from your business name
- Google review ask built into every pickup
- Happy customers leave 5-star reviews
The parts-waiting trap, written down
Screen replacements block on an OEM-vs-aftermarket decision, and battery swaps stall when the wholesaler back-orders a specific cell. Customers blow up your phone mid-limbo because "in repair" could mean anything — active work, waiting on a Samsung part to ship from Shenzhen, or sitting on the bench for QC. FixyFlow turns the limbo into a visible stage with an ETA. "Ordering Parts — expected Thursday" ends four calls before they happen.
Questions this trade actually asks
Does this handle the diagnostic-before-quote flow?
Yes. Create the ticket at intake, park it at a "Diagnosing" stage, then push the quote through two-way messaging. The customer approves from the tracking page — no phone tag, no chasing.
What about insurance or carrier-approved repairs where a third party pays?
Hold the job at an "Awaiting Approval" stage while the carrier authorizes. The customer sees progress without needing to understand the paperwork. When approval lands, move to "Ordering Parts" — they get an SMS automatically.
Can I keep using RepairShopr or RepairDesk for tickets and inventory?
Yes. FixyFlow doesn't touch tickets, POS, or inventory. Use it as the customer-comms layer on top of whatever you already run — no data migration, no re-entering repairs twice.
Plays nicely with RepairShopr, RepairDesk, and your POS
Shops with existing ticketing don't want to re-enter every repair. FixyFlow is strictly the customer-facing comms layer — tracking page, stage updates, SMS, review ask. Leave tickets, inventory, and invoicing where they live. Setup takes under 15 minutes.
“Customers used to call 3-4 times asking about their screen repair. Now they just check the link. I got 6 new Google reviews in the first two weeks without even trying.”
Phone repair shop owner — Beta tester
Free tools for phone repair owners
Calculate no-show costs, find your true hourly rate, generate review texts. No signup.