Privacy Policy
Last updated: April 6, 2026
FixyFlow ("we," "us," or "our") operates the website and service at fixyflow.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our platform.
FixyFlow is a Canadian company based in Ontario. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
What FixyFlow Does
FixyFlow is a SaaS platform for repair shops and service businesses. It lets businesses send SMS status updates to their customers, provides live job-tracking pages, and facilitates Google review requests after job completion.
Information We Collect from Business Users
When you create an account and use FixyFlow, we collect:
- Name and email address
- Password (stored securely using one-way hashing)
- Business name
- Payment information processed through Stripe (we do not store card numbers)
Information We Collect from Your Customers
When a business user creates a job in FixyFlow, we collect information about their customer as provided by the business:
- Name
- Phone number
- Email address
- Job description and details
- Photos related to the job
- Messages exchanged through the platform
This data is collected on behalf of the business user. Businesses are responsible for ensuring they have appropriate consent from their customers before entering their information into FixyFlow.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the FixyFlow service
- Send SMS and email notifications about job status
- Process payments and manage subscriptions
- Generate live tracking pages for end customers
- Send Google review requests on behalf of businesses
- Send transactional emails (account confirmation, password resets, billing receipts)
- Monitor and improve product performance and reliability
- Detect and prevent errors, abuse, and security issues
Third-Party Services
We use the following third-party services to operate FixyFlow:
Cookies
We use the following types of cookies:
- Session cookies— Required to keep you signed in. These are set by NextAuth and are essential for the service to function.
- Analytics cookies— Set by Google Analytics (GA4) and PostHog to help us understand how the site is used. These can be blocked by your browser without affecting core functionality.
Data Sharing
We do not sell your personal information to third parties.
We share personal information only with the third-party service providers listed above, and only to the extent necessary to operate the FixyFlow platform. We may also disclose information if required by law, regulation, legal process, or governmental request.
Data Retention
We retain your personal information for as long as your account is active. If you delete your account, we will delete your data within 30 days. Some data may be retained longer if required for legal, accounting, or compliance purposes.
Data Security
We take reasonable measures to protect your personal information, including encryption in transit (TLS/HTTPS), secure password hashing, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under PIPEDA and applicable Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for the collection or use of your information
- Request deletion of your account and associated data
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at hello@fixyflow.com.
Children's Privacy
FixyFlow is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Continued use of FixyFlow after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
FixyFlow · Ontario, Canada