Keep customers in the loop
while your hands are full
FixyFlow gives every plumbing customer a live tracking page and automatic SMS updates. They see when you're on the way, what's happening, and when it's done, without ringing your phone while you're under a sink.
Free forever. No credit card. Your first customer gets a tracking link in under 2 minutes.
Well over half
of calls to plumbing businesses ring out unanswered
Every job
interrupted by "where are you?" and "is it fixed yet?" calls
0
status calls when customers can see for themselves
How it works
How plumbing businesses set up automatic updates
Log the call-out
Enter the customer, address, and issue in 30 seconds, from the truck if you want. They get a tracking link instantly via SMS, no app to install.
One tap per stage
Leaving for the job? Tap "On My Way." Found the real problem? Move it to "On Site" with a note like "corroded shutoff, replacing now." Each tap texts the customer automatically.
Customer watches the page, not the phone
Homeowners and property managers check the tracking page instead of calling. When you mark the job complete, FixyFlow asks them for a Google review at the exact moment they're happiest.
Features
Everything your plumbing business needs
On My Way + Live ETA
The number one question plumbing customers have is "when are you coming?" One tap when you leave the previous job answers it for the whole day. Running late? FixyFlow sends a courtesy note before they get annoyed.
Fewer Interruptions, Freer Phone Line
When existing customers stop calling for status, your line is open for new work. Plumbing operators miss a huge share of inbound calls simply because they're mid-job; cutting the status-call traffic is the easiest win.
Multi-Visit & Parts Stages
Waiting on a fixture, a pump, or a permit? Dedicated stages keep the customer informed between visits. They see "Parts Ordered" instead of wondering whether to call someone else.
Google Review Asks
When the water's back on, FixyFlow automatically asks for a Google review. Plumbing is won on local search; steady five-star reviews are what put you above the next truck.
Automatic status updates vs. manual phone calls
Without FixyFlow
- Phone ringing while you're elbow-deep in a repair
- Customers calling twice before you've left the shop
- Quotes that go quiet because follow-up slipped
- Texting ETAs from your personal number
- No record of what you told which customer
- Missed calls becoming missed jobs
With FixyFlow
- Customers check their tracking link, not your phone
- Automatic "On My Way" texts with your business name
- Every job stage logged and visible
- Professional SMS thread per job
- Photos and notes attached to the job record
- Happy customers asked for a review at the right moment
The phone you can't answer is the job you don't get
Industry call data shows well over half of inbound calls to plumbing businesses go unanswered, and it's not laziness, it's physics: you're under a sink with both hands on a wrench. The bitter part is what's clogging the line. A big slice of those calls are existing customers chasing status: when are you coming, did the part arrive, is it done. FixyFlow moves all of that traffic onto a tracking page and automatic texts, so the calls that do ring through are far more likely to be new work. It won't answer your phone for you, but it stops your current customers from needing to call it.
Questions this trade actually asks
Can customers see when I'm actually on the way?
Yes. One tap on "On My Way" when you leave the previous job sends the customer an SMS with their tracking link. They see the live status instead of calling your cell while you're driving. If the prior job runs long, FixyFlow detects jobs past their ETA and sends a polite running-late note automatically.
What about multi-visit jobs, like waiting on a part or a fixture?
Add a "Parts Needed" or "Waiting on Fixture" stage. The customer sees exactly where the job sits between visits instead of assuming you disappeared. When you schedule the return visit, moving the stage sends the update for you.
Does this replace my dispatch or invoicing software?
No, and it doesn't try to. FixyFlow is the customer-facing layer: status texts, a tracking page, photos, and a review ask. If you run dispatch software already, keep it. If you run off a notebook and a phone, FixyFlow is a 5-minute setup that makes you look like a much bigger operation.
Works alongside dispatch software, or as your first system
Bigger plumbing outfits running Jobber, Housecall Pro, or ServiceTitan keep scheduling and invoicing where it is; FixyFlow layers the customer-facing texts and tracking page on top. Solo and two-truck operations running on a phone and a notebook can use FixyFlow as their first system: 5-minute setup, $15/month, and customers suddenly experience franchise-level communication.
More for plumbing businesses
- Plumber hourly rates in 2026 and whether yours is keeping up
- What missed calls actually cost a service business
- Ontario backflow testing programs for Toronto, Hamilton, and Peel contractors
- Free true-hourly-rate calculator (no signup)
“You come out from under a crawlspace to a row of missed calls, and half of them are customers asking when you'll arrive. The work isn't the hard part. The phone is.”
Composite of plumbing operators from our trade research; illustrative, not a customer review
Free tools for plumbing owners
Calculate no-show costs, find your true hourly rate, generate review texts. No signup.