Your customers shouldn't have to call
about their car
FixyFlow gives every customer a live tracking page for their vehicle repair. Oil changes, brake jobs, engine work — they track it all from home instead of sitting in your waiting room.
Free forever. No credit card. Your first customer gets a tracking link in under 2 minutes.
3-5
calls per day asking about repairs
Hours
customers sitting in waiting rooms checking phones
0
status calls with FixyFlow
How it works
How auto repair businesses set up automatic updates
Log the vehicle + issue
Enter the customer, their vehicle, and what needs doing. Takes 30 seconds. They get a tracking link right away via SMS.
Tap when moving to next stage
One tap moves the job from Diagnosing to Parts Ordered to Repairing. Add an optional note like "found worn rotors too." Customer is notified automatically.
Customer tracks from home
Instead of calling or sitting in your lobby, customers check their tracking page from anywhere. No app install — just a link in their texts.
Features
Everything your auto repair business needs
ETA Tracking
Set an estimated ready time when you log the job. Customers see it on their tracking page. If you run late, FixyFlow sends a courtesy "running a bit late" message automatically.
Google Review Asks
When the vehicle is picked up, automatically ask for a Google review. More reviews means more customers finding your shop online.
Parts Ordering Status
Waiting on parts is the #1 source of customer anxiety. Keep them informed with a dedicated "Parts Ordered" stage so they know you haven't forgotten about them.
Custom Repair Stages
Set up stages that match your shop: Checked In, Diagnosing, Parts Ordered, Repairing, Quality Check, Ready for Pickup. Customers see exactly where their car is.
Automatic status updates vs. manual phone calls
Without FixyFlow
- 3-5 "is my car ready?" calls per day
- Customers sitting in your waiting room all day
- Whiteboards and memory for tracking jobs
- Texting updates from your personal phone
- Customers anxious when waiting on parts
- No Google reviews unless you ask in person
With FixyFlow
- Zero status calls — customers check their link
- Customers track from home, come when it's ready
- Every job tracked with a timeline and stages
- Professional SMS from your business name
- Parts status visible — no anxious follow-ups
- Google review ask built into every pickup
The estimate-approval limbo, solved
Car's on the lift, you've found three more things, and the customer isn't answering their phone. Meanwhile three more calls land about the Civic you finished two hours ago. FixyFlow turns the quote-approval moment into a single tap on the tracking page — the customer sees the added items, the photos if you attach them, and a one-tap Approve. The other four jobs in the bay keep their customers informed via parts-on-order stages, so your phone stops ringing entirely.
Questions this trade actually asks
Does this handle multi-day jobs waiting on parts?
Yes. Park the job at a "Parts on Order" stage with an ETA field. The customer sees the part's been ordered and when it's expected, and gets a fresh SMS when it arrives — so you stop fielding the "any word on my timing chain?" call.
Can I send before/after photos of the work?
Yes. Attach photos at any stage — corrosion shots on brake lines, before/after on alignment, the actual condition of a part you pulled. Customers see them inline on the tracking page, which is also your receipt against "that scratch wasn't there before".
What if I already use Shop-Ware, Mitchell1, or Tekmetric?
FixyFlow runs parallel — it owns the customer-facing tracking page, SMS, and review ask. Keep your RO system, parts, and invoicing where they live. No data sync, no double-entry, no new workflow for the back office.
Runs alongside Shop-Ware, R.O. Writer, Mitchell1, Protractor, Tekmetric
Your RO software handles the shop floor. None of them do customer comms well. FixyFlow is strictly the SMS + tracking page layer on top — you keep your RO system, parts, and invoicing exactly where they are. Most shops wire it up in an afternoon without touching the existing stack.
“We used to get 3-4 calls a day from customers asking if their car was ready. Now they just check the link. Set it up in 5 minutes — my first customer got a tracking link that same day.”
Auto mechanic shop owner — Beta tester
Free tools for auto repair owners
Calculate no-show costs, find your true hourly rate, generate review texts. No signup.