Keep homeowners informed
while you fix their appliances
FixyFlow gives homeowners a live tracking page for their appliance repair. Fridges, washers, dishwashers — they see every update from diagnosis to parts arrival to final fix.
Free forever. No credit card. Your first customer gets a tracking link in under 2 minutes.
Constant
homeowners calling when you're mid-repair
Days
of silence while parts ship — trust erodes
0
surprises with FixyFlow
How it works
How appliance repair businesses set up automatic updates
Log the service call
Enter the homeowner, appliance, and issue in 30 seconds. They get a tracking link instantly via SMS — no app to install.
Update as work progresses
One tap moves the job forward. Parts ordered? Tap. Parts arrived? Tap. Repair complete? Tap. Add notes like "compressor replaced, testing overnight."
Homeowner tracks everything
Instead of calling you while you're elbow-deep in a washer, homeowners check their tracking page. They see every stage and ETA from their phone.
Features
Everything your appliance repair business needs
Parts & Backorder Tracking
Parts take days or weeks — silence kills trust. Keep homeowners informed with dedicated parts stages. They see "Parts Ordered" and "Parts Arrived" instead of wondering if you forgot.
ETA & Visit Scheduling
Set an ETA like "technician arrives Tuesday" so homeowners can plan their day. If you run late, FixyFlow sends an automatic courtesy notification.
Google Review Asks
When the appliance is fixed, automatically ask for a Google review. More 5-star reviews means more homeowners finding you online.
Smart Late Notifications
Running behind on a repair? FixyFlow detects when jobs pass their ETA and sends a polite "running a bit late" message automatically — before the customer calls.
Automatic status updates vs. manual phone calls
Without FixyFlow
- Homeowners calling while you're mid-repair
- Days of silence while parts ship
- Customers wondering if you forgot about them
- Texting updates from your personal phone
- No way to show progress on multi-day repairs
- Losing customers to poor communication
With FixyFlow
- Zero calls — homeowners check their tracking link
- Parts status visible at every step
- Customers see you're actively working on it
- Professional SMS from your business name
- Full timeline for multi-day repairs
- Happy homeowners leave 5-star reviews
The 4-hour window that actually isn't
You promised an arrival window from 10am to 2pm. By 10:45 the third call of the morning asks whether you're "still coming" while you're elbow-deep in a dryer belt. FixyFlow's "On My Way" one-tap fires when you leave the prior job — the next customer on your route gets a live ETA that updates as the day shifts. The window becomes a real-time ticker, not a guess, and the three anxious calls stop before they start.
Questions this trade actually asks
Does it handle warranty vs. non-warranty jobs differently?
Yes. Warranty jobs can include a "Submitting Claim" stage while non-warranty goes straight Scheduled → On My Way → On Site → Parts Ordered → Complete. Each customer sees only their own timeline — no confusing warranty jargon for cash jobs.
Can I send parts-ordered updates when a return visit is needed?
Yes. After the first visit, move the job to "Parts Ordered — follow-up scheduled" with the expected date. The homeowner gets the SMS automatically, and the second visit triggers a fresh "On My Way" with live ETA when you leave the prior job.
What about commercial accounts with multiple service locations?
Each service address gets its own tracking page, tagged to a parent account (property management, restaurant chain, office tenant). The ops contact sees a roll-up across sites; each individual location only sees their own repair.
Works with Housecall Pro, Jobber, ServiceTitan — or standalone
Most appliance shops running dispatch software already handle scheduling fine — but the customer-facing messages are generic and buried. FixyFlow is the outward-facing page + SMS layer on top. Running on paper or spreadsheet? Even better — FixyFlow becomes your first system and adds a national-franchise customer experience without the software overhead.
“Parts for a fridge compressor took 5 days. Normally the homeowner would call every day asking for updates. With FixyFlow, they could see 'Parts Ordered' and 'Parts Shipped' — zero calls.”
Appliance repair company owner — Beta tester
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