How long should a repair shop warranty be?

90 days is the industry standard for most electronics and general repairs. Some shops offer 30 days for budget repairs and 6-12 months for premium/OEM parts.

What should a repair warranty cover?

A standard warranty covers the specific repair performed — the replacement part and the labor. It should NOT cover new damage (drops, water), pre-existing issues, software problems, or normal wear and tear.

Do I legally need to offer a warranty on repairs?

Requirements vary by state/province. Even where not legally required, offering a written warranty builds trust and reduces disputes. Consult local regulations for your area.

Repair Shop Warranty Policy: What to Offer and How to Write It (Template)

By FixyFlow TeamApril 11, 20265 min read

Every repair shop has had this conversation: a customer comes back two months later, says the repair “didn't hold,” and expects you to fix it for free. Without a written warranty policy, you're stuck negotiating. With one, the answer is clear.

Why every repair shop needs a written warranty policy

It prevents disputes. Terms on the receipt and intake form leave nothing to argue about.
It builds trust. A clear warranty looks professional and confident.
It protects you. Written exclusions give you solid ground for difficult conversations.

Standard warranty periods by repair type

Phone/tablet: 90 days. 30 days for budget parts, 180 days for OEM/premium.
Computer: 90 days hardware, 30 days software.
Auto: 90 days/3,000 miles general. 12 months/12,000 miles for major work.
Tailoring: 7–14 days for fit adjustments.
General: 90 days default.

What to cover and what to exclude in your repair warranty

Cover: The specific repair, defective replacement parts, workmanship issues under normal use.

Exclude: New damage (drops, water, impact), pre-existing issues, third-party repairs, normal wear and tear, software/user-caused issues, cosmetic damage.

How to communicate your warranty to customers

On your intake form — signed before work starts
On the receipt
On the tracking page
At pickup — remind them with your pickup policy

Free repair shop warranty policy template

[Shop Name] Repair Warranty

All repairs include a [90]-day warranty covering the specific
repair performed, including replacement parts and labor.

COVERED:
- Failure of the replaced part under normal use
- Workmanship defects related to the repair

NOT COVERED:
- Physical damage (drops, water/liquid, impact)
- Issues unrelated to the original repair
- Repairs by a third party after our service
- Normal wear and tear
- Software issues or user-caused problems

To claim warranty: return the item within the warranty period
with your receipt or job number. We will inspect and, if
covered, repair at no charge.

[Shop Name] reserves the right to determine warranty coverage.

Automate warranty communication with FixyFlow

With FixyFlow, warranty terms are visible on the tracking page and easy to look up months later. Every job has a unique tracking link — if a customer comes back with a claim, you pull up the original job instantly. No paper receipts, no guessing.

Clear policies plus clear communication equals fewer disputes and happier customers.