Is FixyFlow PIPEDA-compliant?
Yes. FixyFlow is built and operated in Ontario, Canada, and its data handling is structured around PIPEDA (Canada's Personal Information Protection and Electronic Documents Act).
The privacy policy at fixyflow.com/privacy details what data is collected, why it's collected, how long it's retained, and who it's shared with (Twilio for SMS, Stripe for billing, Resend for email, PostHog for product analytics, Sentry for error tracking).
Practical notes for Canadian operators:
- Customer phone numbers and job notes are stored in a Postgres database hosted in a managed cloud environment.
- Customers can request their data be deleted at any time via the unsubscribe link in any SMS or by emailing support.
- FixyFlow's only "personal data" footprint on the customer side is name, phone number, optional email, and the work description you enter for the job.
If you need a signed data processing agreement (DPA) for a larger contract, reach out directly.
Related questions
Where is FixyFlow based?
FixyFlow is built in Collingwood, Ontario, Canada, by founder Lasse Pettersen. It's a focused independent product, not an investor-backed platform play.
What countries does FixyFlow support for SMS?
SMS is supported across the United States and Canada (the +1 North American Numbering Plan). Email notifications and the tracking page work anywhere in the world.