How is FixyFlow different from a CRM?
A CRM tracks leads and sales pipelines. FixyFlow tracks the work after the customer is already a customer: job status, SMS updates, customer-facing tracking pages, and review asks.
The line between these tools matters because they solve different problems, and buying the wrong category is one of the most common software mistakes small service businesses make:
- CRM (HubSpot, Pipedrive, etc.): manages contacts, deals, sales stages. Lives upstream of the actual work.
- Field service management (Jobber, Housecall Pro): scheduling, dispatch, invoicing, payments, sometimes inventory. Heavy platform.
- FixyFlow: customer communication during the job. Tracking page, SMS updates between stages, and a review ask at the end. Focused tool.
A concrete day-to-day comparison
Picture an auto shop with a transmission job on the hoist. A CRM knows the customer's email and that they "closed" three weeks ago. An FSM platform knows the job is scheduled for bay 2 and has an invoice attached. Neither of them tells the customer anything. So at 2 pm the customer calls, the front desk puts down what they were doing, walks to the bay, asks the tech, walks back, and relays "should be tomorrow." That loop is the gap FixyFlow fills: the moment the tech taps the job from "Diagnosing" to "Parts ordered," the customer gets a text and the tracking page updates. No call happens.
Most service-business owners we talk to don't actually need a CRM. They have all the leads their schedule can hold. What they need is for existing customers to stop calling and asking "is it ready?" That's the problem FixyFlow solves directly, and it's why the tool starts at the moment a CRM's job ends: when the deal is won and the actual work begins.
Using FixyFlow alongside your existing stack
If you already run a CRM or an FSM platform and the only piece your customers feel is "no update until I call you," FixyFlow layers on top without replacing anything. The job lives in your main system; the customer-facing timeline lives in FixyFlow. Shops doing this typically create the FixyFlow job at intake in about 30 seconds and let the bigger platform keep handling scheduling and invoicing.
Related questions
For the list of trades where this model works best, see does FixyFlow work for my trade. If your stack question is really an integration question ("can my booking tool push jobs into FixyFlow?"), the honest current answer is in the API and Zapier FAQ.
Related questions
Does FixyFlow work for my trade?
FixyFlow is built for service businesses with a defined intake-to-completion workflow: repair shops, mobile service, cleaners, landscapers, plumbers, HVAC companies, auto repair, auto detailing, appliance repair, and phone repair are the main fits.
Does FixyFlow have a public API or Zapier integration?
Not at the moment. FixyFlow is intentionally a focused tool, not a platform. If you have a strong use case for connecting it to other systems, the founder personally takes those requests.