How is FixyFlow different from a CRM?
A CRM tracks leads and sales pipelines. FixyFlow tracks the work after the customer is already a customer — job status, SMS updates, customer-facing tracking pages, and review asks.
The line between these tools matters because they solve different problems:
- CRM (HubSpot, Pipedrive, etc.): manages contacts, deals, sales stages. Lives upstream of the actual work.
- Field service management (Jobber, Housecall Pro): scheduling, dispatch, invoicing, payments, sometimes inventory. Heavy platform.
- FixyFlow: customer communication during the job. Tracking page + SMS updates between stages + review ask at the end. Focused tool.
Most service-business owners we talk to don't actually need a CRM. They need their customers to stop calling them asking "is it ready?" That's the problem FixyFlow solves directly.
If you already use a CRM or FSM platform and the only piece your customers feel is "no update until I call you," FixyFlow layers on top without replacing your existing stack.
Related questions
Does FixyFlow work for my trade?
FixyFlow is built for service businesses with a defined intake-to-completion workflow: repair shops, mobile service, cleaners, landscapers, auto repair, auto detailing, appliance repair, and phone repair are the main fits.
Does FixyFlow have a public API or Zapier integration?
Not at the moment. FixyFlow is intentionally a focused tool, not a platform. If you have a strong use case for connecting it to other systems, the founder personally takes those requests.