Keep homeowners informed
from quote to commissioning
FixyFlow gives every HVAC customer a live tracking page and automatic SMS updates. Repairs, tune-ups, and multi-day installs all show their status, so your phone stops ringing while your hands are inside an air handler.
Free forever. No credit card. Your first customer gets a tracking link in under 2 minutes.
A dozen+
calls can pile up during a single install day
Peak season
is exactly when callbacks slip through the cracks
0
"are you still coming?" calls with FixyFlow
How it works
How hvac businesses set up automatic updates
Log the job
Enter the customer, address, and the work (repair, tune-up, or install) in 30 seconds. They get a tracking link instantly via SMS, no app to install.
Tap as the job moves
"On My Way" when the truck rolls, "Installing" when the old unit comes out, "Complete" when the new system fires up. Each tap texts the customer with a note if you want one.
Homeowner tracks it all
Instead of calling while your tech is on the roof, homeowners check the tracking page. Multi-day installs show every stage, and the finished job triggers a Google review ask automatically.
Features
Everything your hvac business needs
Arrival Windows That Update Themselves
"Between 12 and 4" generates anxious calls all afternoon. One tap on "On My Way" gives the customer a live ETA instead, and if the previous job runs long, FixyFlow sends a courtesy running-late note before they reach for the phone.
Multi-Day Install Tracking
Furnace swaps and heat pump installs stretch across days, with equipment deliveries in between. Dedicated stages keep the homeowner watching progress instead of calling the office for it.
A Phone Line That's Open for New Work
During a heat wave, an HVAC tech can rack up well over a dozen missed calls in a single install. When status-chasing customers move to the tracking page, the calls that ring through are new business.
Google Review Asks
The moment the house cools down is the moment customers are happiest. FixyFlow asks for the Google review right then, and steady reviews are what win the "HVAC near me" search.
Automatic status updates vs. manual phone calls
Without FixyFlow
- Phone buzzing in your pocket while you're wiring a unit
- Homeowners hovering during the install for updates
- Missed calls during peak season becoming lost jobs
- Maintenance customers who never hear from you between visits
- Texting ETAs from a personal cell
- No photo record of completed installs
With FixyFlow
- Customers check their tracking link, not your phone
- Automatic "On My Way" texts with live ETA
- Every install stage visible to the homeowner
- Each maintenance visit looks polished and professional
- Branded SMS from your business name
- Photos attached to every job record
The install-day phone problem
An HVAC install has your best tech occupied for six to eight hours, and that's precisely when the phone goes wild: the install customer's neighbor wants a quote, two maintenance customers want ETAs, and yesterday's repair wants to know about a part. One operator described coming off a single install to find well over a dozen missed calls waiting. FixyFlow doesn't answer the phone, but it removes the biggest reason existing customers dial it: not knowing where their job stands. The install customer watches the tracking page, the repair customer sees "Parts Ordered," and the missed-call pile shrinks to the calls that actually need a human.
Questions this trade actually asks
Does it work for multi-day installs, like a furnace or heat pump swap?
Yes, that's the sweet spot. Stages like "Old unit removed," "New unit installing," and "Commissioning" keep the homeowner watching the page instead of hovering over your tech. Photos of the finished install attach to the job, so the customer sees the work and you keep documentation.
Can my techs update jobs from the field without calling the office?
Yes. Updating a stage is one tap from any phone browser, no app install. The tech taps "On My Way" leaving the shop and "Complete" when the system fires up; the customer gets each update automatically and the office sees the same timeline.
What about maintenance plan customers?
Every maintenance visit runs as a normal FixyFlow job: booked, on the way, done, review ask. Customers who see professional updates at every visit have a concrete reason to feel the plan is worth renewing. FixyFlow doesn't auto-schedule the visits for you; it makes each visit you book feel first-class.
Works with ServiceTitan, Jobber, Housecall Pro, or standalone
Multi-truck HVAC companies on a full FSM platform keep dispatch and invoicing where they are; FixyFlow adds the customer-facing texts and tracking page those platforms bury. Solo and two-tech shops can run FixyFlow as their first and only system: 5-minute setup, from $15/month, and homeowners experience the communication level of a national brand.
More for HVAC businesses
- HVAC no-show rate benchmarks and how to cut yours in half
- Heat pump installation customer tracking from quote to commissioning
- What missed calls actually cost a service business
- Free no-show cost calculator (no signup)
“I missed 14 calls today. Fourteen. If I had a tool that just texted my customers, I'd pay for that. Just that.”
HVAC operator describing the problem on a public industry forum
Free tools for hvac owners
Calculate no-show costs, find your true hourly rate, generate review texts. No signup.