SMS Notifications: When We Text, What Customers See

When is SMS sent?

SMS notifications are sent when you move a job to a new stage. No SMS is sent when you first create a job — this gives you time to inspect and assess before notifying the customer.

The SMS includes your business name, the new status, and a link to the tracking page:

Ace Auto: Your job status is now "In Progress".

Track here: fixyflow.com/track/...

Final stage — no SMS

When a job reaches the final stage (e.g., "Picked Up"), no SMS is sent — only an email notification. This prevents an unnecessary text after the customer has already collected their item.

SMS consent

There are two types of SMS:

• Status updates — always sent when you advance a stage (if the customer has a phone number)
• Marketing messages — thank-you messages, review requests. These require the marketing consent checkbox to be checked when creating the job

Notification preferences

In Settings → Notification Preferences, you can toggle SMS and email notifications on/off globally for your business.

SMS limits

Each plan has a monthly SMS limit. Check your usage in Settings → Billing & Plan. If you hit the limit, you can upgrade your plan for more.